Have you heard about MyTheresa, or shopped from the site? If you are considering shopping from Mytheresa’s website, is this a site you can trust?
Well, this is one of the questions that comes up a lot about this website, and we’ll help you learn more about them and if you should trust them or not.
Introduction of mytheresa.com
Mytheresa.com refers to an International fashion company founded in 2006. It is a legitimate site that’s had over a decade of experience selling the best of top luxury designer clothing, shoes, as well as accessories.
This clothing brand is owned by the Neiman Marcus Group that runs its management, and the reason why the company is one of the leading global brands in the fashion scene.
Mytheresa.com was, however, founded by two individuals, Christoph and Suzanne Botschen, as well as a private equity firm, the Acton Capital Partners. Mytheresa has its headquarters in Munich, Germany, which is also the location of Mytheresa’s flagship store.
The fact that the store is headquartered in Germany is the primary reason for the success of the brand across Germany. This is also the reason why this brand is quite popular across the rest of Europe while also gaining popularity in Asia.
In 2014, the company was acquired by the Neiman Marcus Group, a move that led to the further expansion of the company, as well as the introduction of new fashion categories for men and children.
The fact that Mytheresa is now owned by the Neiman Marcus Group has not only contributed to the brand’s fast growth but also the fact that Mytheresa is one of the brands selling clothes from more than 250 authentic luxury brands like Prada, Balenciaga, Jimmy Choo, Dolce & Gabbana, Gucci, Burberry, and Prada, among others.
Unfortunately, Mytheresa.com hasn’t been receiving the best press in the past, and their increasing negative reviews could be one of the reasons why many people are skeptical about shopping from Mytheresa.
That said, Mytheresa has more than a 1.2million Instagram followers, something that’s been attributed to the brand’s fashion-forwardness. Today, the brand remains focused on the creation and sale of the best that fashion has to offer, and the company is one of the brands that make appearances in Paris, Milan, New York, and London.
To ensure the delivery of the best possible fashion-forward items, the brand boasts more than 250 international fashion designers who have allowed the brand to successfully deliver 1200+ new arrivals in the fashion scene just about every week.
Is Mytheresa.com a scam or a legit store?
This company, owned by the Neiman Marcus Group, is a legitimate site. Unfortunately, the current strategies applied may not be working as well as they may have hoped because it would appear that shoppers on the Mytheresa website are quite dissatisfied with the services and the goods purchased – this is seen in the low rating below 2.5 stars.
The low ratings from more than 160 customers are mostly related to the brand’s customer support services and credit card problems, among others.
But other sites with thousands of reviews for Mytheresa point to a different picture altogether. While there are some negative reviews from other customers, it seems to be nothing too extreme and maybe what would be expected from any clothing site.
There are many other customers who are happy with their purchases. Trustpilot, for example, gives this luxury fashion brand a 4.5-star rating.
That said, Mytheresa seems to be actively working on improving its customers’ experiences across the board. They are addressing customer complaints on their website and other review sites fast, and offering recourse, and resolving their customers’ problems fast and with the highest level of professionalism. This is a move in the right direction, and it’s probably why their customer satisfaction rates are increasing.
Going by these mixed reviews of this company and the website, along with the fact that some of their customers are quite happy with everything about the company and others not so happy with different things like customers services, the deliveries, and some of the items being different from what they ordered, it’s really hard to give a specific stand.
Even so, the quality of the products purchased from Mytheresa doesn’t appear to be the biggest issue; the customer service is what most people are taking issue with, and why it has a largely negative reputation.
Does Mytheresa sell second-hand?
In a recent announcement made in June 2021, Mytheresa now has a tie-up that allows its customers to use a dedicated web interface specifically for the sale of second-hand handbags. This is a process that’s been made possible by the Vestiaire Collective.
Previously, this program was only available to the ‘Top Clients’ on Mytheresa’s website and only in Europe. The program allowed these clients to buy and sell second-hand handbags from a list of 20 luxury designer brands that allowed for the program to run in exchange for the store’s credit.
This service is now bigger, and it now covers footwear and apparel. The intention of the Mytheresa and Vestiaire Collective is to provide their customers with a more comprehensive way of reinforcing the societal shifts towards circulatory in the fashion ecosystem.
Is Mytheresa trustworthy?
Despite the many negative reviews that may make you shy away from this brand, the truth is that most of the customers who’ve purchased their luxury clothes, shoes, or accessories from the site hardly complain about the quality of the goods they sell.
Mytheresa is backed by the Neiman Marcus Group, and they sell the best of fashion items from the biggest fashion brands. They are easily the best place for you to buy your Chloé bag, Isabel Marant jeans, Gucci earrings, etc. They also offer a variety of luxury fashion items for men and kids, meaning it’s the one-stop shop for a luxury good.
Unfortunately, you do not have guarantees of the best customer service experience from the brand, which might make you think twice about buying from the brand.
The quality of the items is great, and they address some of their customer complaints, meaning you should think twice before buying from them. The upside is that the positive reviews outweigh the negatives. But be careful and beware of past issues reported about the brand.
Mytheresa.com Review
Mytheresa.com is the website for this luxury, fashion-forward clothing brand born in Munich, Germany. The company was founded in 2006 by Christoph and Susanne Botschen, and Mytheresa started out as a small boutique fashion brand.
It was purchased in 2014 by the Neiman Marcus Group, a move that saw the expansion of the brand.
Today, the company deals in the best luxury fashion goods for women, men, and children. You can find anything from Gucci earrings to the best of clothes and shoes by other big brands like Balenciaga, Prada, Celine, Jimmy Choo, Moncler, Tom Ford, Dolce & Gabbana, etc.
They offer all clothing and accessories varieties for men, women, and children, and they have all the latest trends for persons looking for the most fashion-forward products on the market.
They promise free returns for orders within 30 days, delivery in 2 business days, and orders over $500 get free shipping. The second-hand service recently introduced is also a plus, as is the 1200+ new selections of clothing made available weekly.
Unfortunately, there are customer services issues, delivery, and also problems with returns. And with a number of their customers noting that the customer service is not always forthcoming and it’s rude, the brand’s image is slowly getting tarnished.
Things may be changing, though, seeing as the customer services are now attending to and resolving the issues raised by their customers.
Conclusion
Mytheresa is a legitimate website that deals in luxury fashion clothing, footwear, and accessories for men, women, and children.
It was established in 2006 in Munich, Germany, and purchased by Neiman Marcus Group in 2014, resulting in the brand’s popularity and success.
Overall, even with the negative reviews and complaints, Mytheressa.com is a legitimate website/ company.
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